Today I met up with a friend in the evening to watch the movie Olympus (good movie just a bit on the violent side) at the Silverbird Cinema. We stopped at Enda Restaurant for drinks to while away time before our movie started.
I received good quality service today from a very charming waiter at Enda Restaurant in Accra Mall. Those who know me well, know that I am not easily impressed. I’m constantly in distress about the poor standard of services in our hospitality industry. Most times I leave a restaurant, hotel, or retail store stressed and fuming due to rude sales people, waiters and sometimes even owners.
So you know it’s a big deal when I decide to write about this topic.
Let me set the scene…
The day was warm and humid so I knew I wanted something cold to quench my thirst. Juice, Soda or coffee was not an option. We walk in to take our seats, and our waiter welcomes us with a smile and hands us the menu.
How many times have you entered a restaurant in Ghana, ordered something that is not on the menu but rather, some variation of what’s available on the menu only to be told , ‘It’s not available’ or even worse ‘ASA’? Sometimes the items on the menu is not available at all (Asa Koraaa!).
If it’s not available take it off the menu!
*Side thought: Have you been to a Ghanaian restaurant with a menu as long as the content page of an encyclopedia and you get confused about what to order? How do you sell pizza and fufu , hamburger and tuo zafi on the same menu. Outside on a big bold signboard will read: ‘Ghanaian Western Food’. Less is more wai.
I digress… Back to my story.
So I posed my request to our waiter. “What sort of teas do you have?”
“Madam we have peach tea, vanilla tea, lipton and green tea” he replied.
Oh the excitement, Enda had green tea! “Stay calm Kate” I silently quipped to myself.
“Okay” I replied coolly .
Can I have some green tea… ICED green tea?” I asked confidently.
I wait, for the dreaded answer I usually hear from waiters who aren’t used to serving items that are not identical to what the menu suggests.
“Madam we cannot do that for you we only serve HOT green tea“.
That was what had played in my mind but, to my shock and surprise he said,
“Would you like it with sugar or without?”
“Huh?” I thought, “that was not part of the script”
Five minutes later my waiter returns with a tall glass of chilled green tea with a lovely lemon garnish to make it all the more appealing.
For the first time a Ghanaian restaurant has actually gone out of their way to accommodate their customer.
Three cheers for Enda hip hip HOORAY!
I give Enda Restaurant 8/10 for a job well done!
Well trained, knowledgeable and friendly waiters 9/10
Reasonably priced menu (for a western restaurant) 6/10
Clean Restaurant 7/10
Good Iced Green Tea 10/10